Conflict Resolution — Fundamentals
Conflict Resolution — Fundamentals is a foundation-level programme in our Leadership & Management track. Expert briefings, worked cases from real facilities and projects, and team exercises mean participants apply what they learn from the first week back at work.
Overview
The course is available as a 5-day or 10-day programme in English or Russian: classroom in Dubai, Abu Dhabi, Riyadh, Doha, Cairo, Istanbul, London, Paris, Moscow, Almaty, Tashkent, Baku and 40+ other cities, live online, and in-house for companies.
The programme covers: Introduction and core principles; Components, systems and processes; Operation and good practice; Problems, troubleshooting and performance; Applying it at work.
Learning objectives
- Explain the core principles, terminology and standards
- Read and use the key documents, data and drawings
- Recognise common problems and take the right first actions
Who should attend
Engineers, supervisors, specialists and managers working in Leadership & Management, and staff of contractors and service companies.
Course outline
5-day edition
Introduction and core principles
- Scope, terminology and the role of Conflict Resolution
- Key standards and references: ISO 37000, OKR, Balanced Scorecard
- Safety, quality and regulatory context
- Pre-course assessment and personal objectives
Components, systems and processes
- Main components and how they work
- Process flow, inputs and outputs
- Reading drawings, data sheets and records
- Exercise: mapping a typical system
Operation and good practice
- Normal operating practices and procedures
- Key parameters, limits and monitoring
- Common errors and how to avoid them
- Case study from an operating facility
Problems, troubleshooting and performance
- Typical failures and early warning signs
- A structured troubleshooting method
- Performance indicators and basic calculations
- Group exercise: diagnose a real scenario
Applying it at work
- Checklists and good-practice templates
- Roles, responsibilities and communication
- Personal action plan
- Post-course assessment and review
10-day edition: days 6–10
Advanced deep dives
- Advanced methods: Conflict Resolution
- Special cases and exceptions
- Detailed worked examples
- Q&A clinic with the instructor
Industry case studies
- Case studies from oil & gas, utilities and industry
- What went right and what went wrong
- Regional regulations and practice
- Group analysis
Field or simulation workshop
- Site visit, simulator or virtual plant exercise
- Data collection in realistic conditions
- Team problem-solving
- Debrief
Performance and continuous improvement
- KPIs, benchmarks and maturity models
- Audit and self-assessment tools
- Building an improvement programme
- Exercise: improvement plan
Capstone project and assessment
- Capstone project presentations
- Instructor and peer feedback
- Final written assessment
- Action plan, certificate and close
Training methodology
Short expert briefings followed by exercises, worked examples and team case studies. Pre- and post-course assessments measure each participant’s progress. All materials are supplied in digital form.
Certificate
Participants who attend at least 90% of the sessions receive a Zarya Global Training certificate of completion showing the course code, dates and training hours.
Fees (USD per participant)
| Format | 5 days | 10 days |
|---|---|---|
| Classroom · Middle East & CIS | USD 4,950 | USD 8,950 |
| Classroom · Europe | USD 5,950 | USD 10,500 |
| Live online | USD 2,450 | USD 4,450 |
| In-house (up to 15 participants) | USD 19,500 flat | USD 34,500 flat |
Group discounts: 3–4 participants −10%, 5–9 −15%, 10+ −20%.
Upcoming sessions
Where this course runs
This course runs as classroom training in the cities below, as live online training for participants worldwide, and in-house at your company anywhere in the Middle East, Europe, the CIS and Africa.
Frequently asked questions
How long is the course?
The course runs in two formats: 5 days (35 training hours) and 10 days (70 training hours). The 10-day edition adds practical workshops, case studies and a capstone project.
Can I take the course online or in Russian?
Yes. Live online sessions run about 4 hours a day with the instructor, scheduled for Gulf, European, CIS and African time zones. The course is available in English and Russian.
Can you run this course at our company?
Yes. In-house delivery starts at USD 19,500 for 5 days for up to 15 participants, with the content adapted to your equipment and procedures.
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Book a seat or ask a question
Our advisers answer on WhatsApp, Monday to Friday, 9:00–18:00 Dubai time.